Privacy policy
Privacy Policy
Last updated: 29 June 2026
This Privacy Policy explains how CLORVAE collects, uses, stores and shares personal information when you visit our website, place an order, contact us, subscribe to our newsletter, or otherwise use our services.
CLORVAE operates the online store www.clorvae.com. Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and process orders.
By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
1. Who we are
CLORVAE is a Netherlands-based online store offering home lighting and consumer electronics products.
Trade name: CLORVAE
Registered business name: Clorvae
Chamber of Commerce number: 42061601
Website: www.clorvae.com
E-mail: support@clorvae.com
For the purpose of applicable data protection laws, CLORVAE is the data controller of the personal information we process.
2. Personal information we collect
We may collect and process the following types of personal information, depending on how you interact with our website:
Contact information, such as your name, e-mail address, billing address, shipping address and phone number.
Order and transaction information, such as the products you purchase, order number, payment status, shipping details, return requests and customer support history.
Payment information, such as payment method, payment confirmation and transaction details. Full payment details are processed securely by Shopify and payment providers. CLORVAE does not directly store full credit card or payment card numbers.
Account information, if you create a customer account, such as login details, preferences and order history.
Communication information, such as messages, questions, complaints or support requests you send to us.
Device and usage information, such as IP address, browser type, device type, pages viewed, time spent on the website, referral source and interaction with our website.
Marketing information, such as newsletter sign-ups, marketing preferences and interaction with promotional e-mails.
3. How we collect personal information
We collect personal information in the following ways:
Directly from you, when you place an order, create an account, contact customer support, subscribe to our newsletter or fill in a form.
Automatically through our website, using cookies and similar technologies.
Through service providers, such as Shopify, payment processors, shipping providers, analytics tools, marketing platforms and customer support tools.
From third parties, where permitted by law, such as fraud prevention providers, advertising partners or social media platforms.
4. Why we use your personal information
We use your personal information for the following purposes:
To process and fulfill orders, including payment processing, order confirmation, shipping, delivery, returns and refunds.
To provide customer support, respond to questions, resolve complaints and communicate with you about your order.
To operate and improve our website, including website performance, user experience, troubleshooting and security.
To prevent fraud and protect our business, customers and website from misuse, unauthorized access or illegal activity.
To send marketing communications, such as newsletters, product updates, offers or promotional e-mails, only where permitted by law or where you have given consent.
To show relevant advertising and measure marketing performance, where permitted by law and depending on your cookie preferences.
To comply with legal obligations, including tax, accounting, consumer protection, data protection and other legal requirements.
5. Legal bases for processing
Where the GDPR applies, we process personal information based on one or more of the following legal bases:
Performance of a contract, when we need your information to process your order, deliver products, manage returns or provide customer support.
Legal obligation, when we need to process or retain information for tax, accounting or legal compliance.
Legitimate interest, when we use information to improve our website, prevent fraud, secure our services, handle business operations or communicate with customers in a reasonable way.
Consent, when you subscribe to marketing communications or accept certain cookies. You can withdraw your consent at any time.
6. Sharing personal information
We may share personal information with trusted third parties where necessary to operate our store and provide our services.
This may include:
Shopify, which hosts and powers our online store.
Payment providers, to securely process payments.
Shipping and fulfillment providers, to deliver orders.
IT and hosting providers, to operate and secure our website.
Analytics providers, to understand website performance and improve the customer experience.
Marketing and advertising partners, to manage campaigns and measure performance.
Customer support tools, to respond to customer inquiries.
Professional advisers, such as accountants, legal advisers or compliance consultants.
Government authorities or regulators, where required by law.
We only share personal information where necessary and where there is a valid reason to do so.
7. Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide the e-commerce platform and related services. Information you provide through our website may be processed by Shopify and its service providers.
Shopify may process data in countries outside your country of residence. Shopify is responsible for certain processing activities related to its platform and enhanced services.
More information about Shopify’s privacy practices can be found in Shopify’s own privacy policy.
8. Cookies and similar technologies
Our website uses cookies and similar technologies to operate the website, remember preferences, analyze website traffic, improve performance and support marketing activities.
Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent depending on applicable law. Where required, you can manage your cookie preferences through the cookie banner or browser settings.
Disabling certain cookies may affect website functionality or user experience.
9. Marketing communications
If you subscribe to our newsletter or agree to receive marketing communications, we may send you e-mails about products, offers, updates and brand content.
You can unsubscribe at any time by using the unsubscribe link in our e-mails or by contacting us at support@clorvae.com.
Even if you unsubscribe from marketing communications, we may still send non-marketing messages related to your orders, customer service requests or legal notices.
10. Data retention
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
For example, order and transaction information may be retained for accounting, tax and legal obligations. Customer support messages may be retained for service quality, dispute handling and business administration.
When personal information is no longer needed, we will delete it or anonymize it where reasonably possible. Under the AVG/GDPR, personal data should not be kept longer than necessary for the purpose of processing. :contentReference[oaicite:2]{index=2}
11. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, disclosure or alteration.
However, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your account login details confidential and for using secure communication channels when sharing sensitive information.
12. International transfers
Some of our service providers, including Shopify and other technology providers, may process personal information outside the European Economic Area or the United Kingdom.
Where personal information is transferred internationally, we rely on appropriate safeguards where required by applicable law, such as standard contractual clauses or other recognized transfer mechanisms.
13. Your privacy rights
Depending on where you live and subject to applicable law, you may have the following rights:
The right to access the personal information we hold about you.
The right to request correction of inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to object to certain processing activities.
The right to request restriction of processing.
The right to data portability.
The right to withdraw consent where processing is based on consent.
The right to lodge a complaint with a data protection authority.
To exercise your rights, contact us at support@clorvae.com. We may need to verify your identity before processing your request.
14. Complaints
If you have concerns about how we process your personal information, please contact us first at support@clorvae.com.
If you are located in the European Economic Area, you may also have the right to lodge a complaint with your local data protection authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.
15. Children’s privacy
Our website and products are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe that a child has provided us with personal information, please contact us at support@clorvae.com so we can take appropriate action.
16. Third-party links
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, technology, service providers or privacy practices.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Material changes may be communicated where required by law.
18. Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, contact us at:
CLORVAE
E-mail: support@clorvae.com
Website: www.clorvae.com
We aim to respond to privacy-related requests within a reasonable timeframe and in accordance with applicable data protection laws.
CLORVAE is currently in the process of updating its official business address. Until this update has been completed, customers can contact us directly at support@clorvae.com for any privacy-related, order-related or legal inquiries.