Terms of service

Terms of Service

Last updated: 29 June 2026

These Terms of Service apply to the use of www.clorvae.com and to all purchases made through our online store.

Throughout this website, the terms “we”, “us” and “our” refer to CLORVAE. By visiting our website, browsing our products, placing an order or using any part of our services, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or place an order.

  1. Company information

CLORVAE is a Netherlands-based online store offering home lighting and consumer electronics products.

Trade name: CLORVAE
Registered business name: Clorvae
Chamber of Commerce number: 42061601
Website: www.clorvae.com
E-mail: support@clorvae.com

CLORVAE is currently in the process of updating its official business address. Until this update has been completed, customers can contact us directly at support@clorvae.com for order-related, privacy-related or legal inquiries.

  1. Use of our website

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to use our website in any way that could damage, disable, overload or impair the website, interfere with other users, attempt to gain unauthorized access to any part of the website, or use our website for fraudulent, unlawful or misleading purposes.

You must not copy, reproduce, scrape, distribute, modify, reverse engineer or commercially exploit any part of our website, content, product images, text, branding or design without our prior written permission.

  1. Products

We aim to present our products as accurately as possible through descriptions, images, specifications and other product information.

However, product images, colors, lighting effects, dimensions, packaging and appearance may vary slightly due to screen settings, photography, lighting conditions, production updates or supplier changes.

Product descriptions, prices, availability and specifications may be updated at any time without prior notice. We reserve the right to discontinue or modify products where necessary.

Nothing on our website should be interpreted as professional technical, electrical or safety advice. Customers are responsible for using products safely and according to the information provided.

  1. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

An order is accepted when we confirm the order by e-mail and payment has been successfully processed. We reserve the right to refuse, cancel or limit an order where necessary, including in cases of suspected fraud, payment issues, incorrect pricing, unavailable products, incorrect customer information or other operational reasons.

Please check your order details carefully before completing your purchase. Once an order has been processed or shipped, we may not be able to cancel or modify it.

If we need to cancel or change an order, we will attempt to contact you using the e-mail address or contact details provided during checkout.

  1. Pricing and payment

All prices are displayed in the currency shown at checkout. Prices may include or exclude taxes depending on your location, applicable tax rules and Shopify checkout settings.

We reserve the right to change prices, discounts, promotions and product offers at any time. The price charged for an order is the price shown at checkout at the time the order is placed.

Payment is processed securely through Shopify and its payment providers. CLORVAE does not directly store full credit card or payment card details.

By placing an order, you confirm that the payment information you provide is accurate, that you are authorized to use the selected payment method, and that sufficient funds or credit are available to complete the transaction.

  1. Shipping and delivery

We offer shipping according to the information displayed on our website and in our Shipping Policy.

Estimated delivery times are provided for guidance only. Delivery times may vary due to carrier delays, customs processing, local delivery conditions, public holidays, incorrect address information, supplier processing or other circumstances outside our direct control.

Customers are responsible for providing complete and accurate shipping information. CLORVAE is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

If a package is returned to sender or cannot be delivered due to incorrect customer information, we may contact you to arrange a solution. Additional shipping costs may apply.

  1. Customs, import duties and local charges

Depending on your country of delivery, your order may be subject to import duties, taxes, customs fees or local charges.

Where applicable, these charges are the responsibility of the customer unless clearly stated otherwise at checkout. CLORVAE is not responsible for delays caused by customs authorities or local import procedures.

  1. Returns and refunds

Returns and refunds are handled according to our Refund Policy.

If you are not satisfied with your order or wish to request a return, please contact us at support@clorvae.com with your order number and reason for the request.

Products must meet the return conditions described in our Refund Policy. This does not limit any mandatory consumer rights you may have under applicable law.

  1. EU right of withdrawal

For customers in the European Union, the statutory right of withdrawal remains unaffected.

You have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason. After notifying us of your withdrawal, the product must be returned within 14 days.

This right may be subject to exceptions under applicable law, for example where products are damaged, used beyond what is necessary to inspect them, incomplete or otherwise not returned in accordance with the applicable return conditions.

  1. Product use and customer responsibility

Customers are responsible for using all products safely, appropriately and in accordance with any instructions, warnings or product information provided.

CLORVAE is not responsible for damage caused by misuse, improper installation, exposure to unsuitable conditions, unauthorized modification, water damage, impact damage, use with incompatible accessories or failure to follow product instructions.

If you are unsure whether a product is suitable for your intended use, please contact us before placing an order.

  1. Promotions, discounts and offers

We may offer discounts, promotional codes, launch offers or limited-time promotions.

Promotions may be subject to additional conditions, such as expiration dates, minimum order values, product exclusions or usage limits. We reserve the right to modify, suspend or cancel promotions at any time where necessary.

Discount codes cannot be applied retroactively unless we choose to do so at our discretion.

  1. Accuracy of information

We aim to keep all website content accurate and up to date. However, errors, inaccuracies or omissions may occasionally occur, including in product descriptions, pricing, availability, shipping information, promotional content or other website materials.

We reserve the right to correct errors, update information, cancel orders or modify website content at any time, including after an order has been placed, where permitted by law.

  1. Intellectual property

All content on www.clorvae.com, including but not limited to brand names, product names, text, images, graphics, videos, design elements, website layout, product descriptions, logos and visual materials, is owned by CLORVAE or used with permission from relevant rights holders.

You may not copy, reproduce, distribute, modify, publish, sell, license or use any website content for commercial purposes without our prior written permission.

The CLORVAE name, branding, product names and related visual identity may not be used in a way that suggests affiliation, endorsement or ownership without written permission.

  1. Reviews, feedback and user content

If you submit reviews, photos, videos, comments, feedback, suggestions or other content to CLORVAE, you confirm that the content is accurate, lawful and does not infringe the rights of any third party.

By submitting such content, you grant CLORVAE permission to use, reproduce, publish, display and share the content for business, marketing, customer support and promotional purposes, unless otherwise agreed.

We may remove or refuse to publish content that we consider misleading, offensive, unlawful, abusive, irrelevant, fraudulent or otherwise inappropriate.

  1. Third-party tools and links

Our website may include links, tools, apps, payment services, analytics services, social media features or other third-party services.

These third-party services may be governed by their own terms and privacy policies. CLORVAE is not responsible for the content, security, accuracy, availability or practices of third-party websites or services.

If you access third-party links or use third-party services, you do so at your own risk.

  1. Relationship with Shopify

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell products and provide our online store.

Sales made through our website are made directly between you and CLORVAE. Shopify is not responsible for the products sold by CLORVAE, the fulfillment of orders, customer service, product claims, returns or disputes between you and CLORVAE.

  1. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, contact us or otherwise interact with CLORVAE.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

  1. Prohibited use

You agree not to use our website or services:

For unlawful, fraudulent or harmful purposes.
To violate any applicable laws or regulations.
To infringe the rights of CLORVAE or any third party.
To submit false, misleading or inaccurate information.
To interfere with the security or operation of our website.
To transmit viruses, malware or harmful code.
To scrape, copy, extract or commercially exploit website content without permission.
To impersonate another person or entity.
To abuse promotions, discounts, returns or customer support processes.

We reserve the right to restrict, suspend or terminate access to our website or cancel orders if we believe these Terms have been violated.

  1. Disclaimer of warranties

We aim to provide a reliable website and accurate product information. However, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure or free from technical issues.

Nothing in these Terms excludes or limits any rights you may have under mandatory consumer protection laws.

  1. Limitation of liability

To the fullest extent permitted by applicable law, CLORVAE is not liable for indirect, incidental, special or consequential damages, including loss of profit, loss of revenue, loss of data or business interruption arising from the use of our website or products.

CLORVAE remains responsible where liability cannot legally be excluded or limited under applicable consumer protection laws.

  1. Force majeure

CLORVAE is not responsible for delays, failures or inability to perform caused by events outside our reasonable control.

This may include, but is not limited to, carrier delays, supplier delays, customs issues, strikes, natural disasters, public health events, technical failures, platform outages, payment provider issues, government actions, transport disruptions or other external circumstances.

  1. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The invalid or unenforceable provision will be replaced or interpreted in a way that most closely reflects the original purpose, to the extent permitted by law.

  1. Changes to these Terms

We may update these Terms from time to time to reflect changes in our business, website, products, legal requirements or operational practices.

The latest version will always be available on this page. The “Last updated” date at the top of this page indicates when the Terms were last revised.

Your continued use of our website after changes are posted means that you accept the updated Terms.

  1. Governing law

These Terms of Service and the use of www.clorvae.com are governed by the laws of the Netherlands.

Any disputes will be handled in accordance with applicable Dutch and European consumer protection laws.

  1. Contact

If you have any questions about these Terms of Service, please contact us at:

CLORVAE
E-mail: support@clorvae.com
Website: www.clorvae.com

We aim to respond to customer inquiries within 24–48 hours on business days.