Shipping policy
Shipping Policy
Last updated: 29 June 2026
At CLORVAE, we aim to provide a clear and reliable shipping experience for every order.
Shipping costs
We currently offer free tracked shipping on all orders, unless stated otherwise at checkout.
Estimated delivery time
Orders are usually delivered within 8–12 business days after processing.
Please note that delivery times are estimates and may vary depending on the destination country, carrier handling, local delivery conditions, customs processing, public holidays or other circumstances outside our direct control.
Order processing
After your order has been placed, you will receive an order confirmation by e-mail.
Orders are processed as quickly as possible. Once your order has been processed and shipped, you will receive shipping or tracking information by e-mail where available.
Tracking information
If tracking is available for your order, the tracking details will be sent to the e-mail address used during checkout.
Please allow some time for tracking updates to appear after the shipment has been created. In some cases, tracking information may take a few business days to update.
Incorrect shipping information
Customers are responsible for entering complete and accurate shipping information at checkout.
CLORVAE is not responsible for delays, failed deliveries or returned packages caused by incorrect or incomplete address details provided by the customer.
If you notice an error in your shipping address, contact us as soon as possible at support@clorvae.com. If your order has not yet been processed or shipped, we will try to update the address.
Delayed orders
If your order has not arrived within the estimated delivery window, please contact us at support@clorvae.com with your order number.
We will review the shipment status and assist you where possible.
Lost or missing packages
If tracking shows that your package has been delivered but you have not received it, please first check with household members, neighbours, your building reception or local delivery point.
If the package still cannot be found, contact us at support@clorvae.com and we will help investigate the issue.
Customs, duties and import charges
Depending on your country of delivery, orders may be subject to customs duties, import taxes or local charges.
These charges are the responsibility of the customer unless clearly stated otherwise at checkout. CLORVAE is not responsible for delays caused by customs authorities or local import procedures.
Damaged or incorrect items
If your order arrives damaged, defective or incorrect, contact us within 48 hours of delivery at support@clorvae.com.
Please include your order number and clear photos or videos of the issue, so we can assess the situation and offer a suitable solution.
Contact
For shipping-related questions, contact us at:
CLORVAE
E-mail: support@clorvae.com
Website: www.clorvae.com
We aim to respond within 24–48 hours on business days.