Refund policy
30-Day Return & Refund Policy
At CLORVAE, we want you to feel confident when ordering from us. If your product is not the right fit for your space, you may request a return within 30 days after receiving your order.
To be eligible for a return, the product must be unused, undamaged and returned in its original packaging with all included accessories. Products that show clear signs of use, damage, missing parts or improper handling may not be eligible for a full refund.
How to request a return
To start a return, log in to your account at clorvae.com and go to your orders. Select the order you wish to return and follow the steps to submit a return request. You can also contact us at support@clorvae.com with your order number and the reason for your return request.
You have 30 days from the date of delivery of the last item in your order to request a return. If you are located in the European Union, this right applies in accordance with the EU right of withdrawal.
Return shipping
Customers are responsible for the cost of return shipping, unless the product arrived damaged, defective or incorrect. We recommend using a tracked shipping method, as CLORVAE is not responsible for returned items that are lost in transit.
Damaged, defective or incorrect products
If your order arrives damaged, defective or incorrect, contact us at support@clorvae.com within 48 hours of delivery. Please include your order number and clear photos or videos of the issue. If the issue is approved, we will offer a suitable solution, such as a replacement, store credit or refund.
Refunds
Once your return has been received and inspected, we will notify you by e-mail. If approved, your refund will be processed to your original payment method.
Refund processing times may vary depending on your bank or payment provider.
Non-refundable items
We cannot accept returns for products that are damaged due to misuse, improper installation, water damage, unauthorized modification or normal wear and tear. Shipping costs, if applicable, are non-refundable unless the return is caused by an error on our side.
Order cancellations
If you wish to cancel an order, contact us as soon as possible at support@clorvae.com. If the order has not yet been processed or shipped, we will try to cancel it. If the order has already been shipped, you may request a return after receiving the product.
Legal right of withdrawal
For customers in the European Union, the statutory right of withdrawal remains unaffected. You have the right to withdraw from your purchase within 14 days after receiving your order, without giving a reason. After notifying us of your withdrawal, the product must be returned within 14 days.
This policy does not limit any mandatory consumer rights under applicable Dutch or European consumer law.
Contact
For return or refund questions, contact us at:
Last updated: 29 June 2026